Tracking Progress: KPIs for Mental Health Programs
Use leading indicators to show early progress while waiting for long-term financial impacts
LEADING INDICATORS
(Program Health & Engagement)
Track these for early wins and leadership buy-in:
EAP utilization rates
Mental health benefit usage
Training participation rates
Employee engagement survey scores
Manager support questions
Psychological safety questions
Organizational support perceptions
Resource satisfaction surveys
LAGGING INDICATORS
(Business & Financial Impact)
These reflect ultimate bottom-line impact:
Absenteeism rates
Employee turnover rates
Short-term disability claims (mental health)
Long-term disability claims (mental health)
Healthcare claims data
Antidepressant utilization
Anxiolytic utilization
Workers' compensation claims